What options are available to me to pay my bill?
You can mail in your payment with your statement – statements are sent every month.
The following link will allow patients to pay their bill online: www.PatientAccounts.net
Can I get a copy of my medical records from you?
You must contact the facility where the procedure was held or your primary care physician to obtain your medical records.
I gave my insurance information at the time of service, so why am I still getting bills requesting insurance information?
Anesthesia providers bill separately from the hospital’s facility fees. Sometimes this information can be obtained from the hospital; however, many times there may be a request from you directly to provide accurate information. It is for your protection that hospitals not give out your information to random callers. There is a place provided on the back of your bill for insurance information, which can be mailed, faxed or emailed to NorthStar Anesthesia.
I sent a check to you over a week ago and it was cashed, but I still got a bill this month. Why?
It can take up to 30 days for your payment to post to your account. The statement cycle probably crossed in the mail. If you provide the check number, check date, payment amount and date it cleared your bank, we can trace your payment to ensure it posts to your account.
My explanation of benefits states that I am not responsible for the transfer amount showing on my bill, so why am I being billed this additional amount?
It could be an issue where we are not contracted with your insurance company, but the only way to be clear is for us to review your explanation of benefits.
Why am I being billed for two anesthesia providers when I only had one in the room with me?
An anesthesia care team is when one provider is the anesthesiologist and the other is a certified registered nurse anesthetist. Both the anesthesiologist and CRNA shared in caring for the patient, allowing both to bill for their services. In the event that your insurance company requests billing under both provider names, the total sum is not greater than if the entire bill was submitted in just the name of the anesthesiologist or the CRNA.
Why is my insurance participating with the facility, but not with the anesthesiologist?
Anesthesia groups bill separately from the facility. You may file an appeal with your insurance carrier for additional payments on your account, and in some cases we may file the appeal on your behalf.
Why did it take so long for me to receive a bill after my procedure?
We do not bill the patient until the claim has been fully processed by your insurance company.
Why did my insurance not pay more on the claim?
You will need to discuss that matter with your insurance company. We are billing what the insurance company has advised based on your insurance policy.